Refund policy
🔄 Return & Exchange Policy
We want you to love what you buy!
🟢 Eligible for Return/Exchange:
- Wrong item delivered
- Damaged/leaking product on arrival
- Manufacturing defect
🕒 Request within 3 days of delivery.
🔴 Not Eligible:
- Opened or used products
- Change of mind
- Damage caused by customer
How to Request:
- Email us at support@dermepure.com with order number and product images.
- Our team will get back within 24–48 hours.
- If approved, we’ll arrange a return pickup or provide exchange instructions